Last updated April 6, 2026
How to Request Help Through NeighborLink
Asking for help can feel like a big step.
NeighborLink is designed to make that step as simple and comfortable as possible. Whether the need is large or small, the goal is to help you share it in a way that allows neighbors to respond.
Multiple Ways to Request Help
You can request help in the way that works best for you.
Call: 844-377-5717
Text: "I Need Help" to 844-620-6050
Online: Submit a request through the NeighborLink website
If using the website, simply click the yellow "I Need Help" button on the landing page to begin.
You Don't Have to Do It Alone
Requests do not have to come directly from the homeowner.
Family members, friends, neighbors, volunteers, or community organizations are all welcome to submit a project on someone's behalf. This is often helpful when someone needs support but may not feel comfortable navigating the process on their own.
Sharing the Details
When submitting a request online, you'll be asked to provide a few basic details:
A description of the need
Contact information for follow-up
Consent to share the request publicly on the platform
Optional photos that may help volunteers understand the project
The more clearly a need is described, the easier it is for volunteers to know how they can help.
What Happens Next
Once your request is submitted, it will be posted on the NeighborLink platform for registered, background-check-approved volunteers to see.
From there, a volunteer must claim the project before work can begin.
Because NeighborLink relies on volunteers, project completion is not guaranteed.
However, every request is given visibility, and that visibility creates the opportunity for someone nearby to step forward and help.
Increasing the Opportunity for Help
Sharing your request is an important first step.
In some cases, letting others know about your need--such as friends, family, or local connections--can also help increase the likelihood that a volunteer will see and respond to the project.
NeighborLink works best when communities are aware and engaged.
A Simple Step Toward Support
Requesting help through NeighborLink is about opening the door to possibility.
It connects your need with a network of neighbors who are willing to serve. And while every project is unique, many begin the same way: with someone choosing to share their need and someone else choosing to respond.